Auto Rental News

SEP-OCT 2013

Magazine for the professional car and truck rental industry.

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know the right cops. He says every police station has a general auto theft detective, and that detective will know if rental theft is handled at the station level or a county's auto theft task force. He suggests simply doing an Internet search for the name of the county and auto theft. A GROWING TREND Bluebird's rental car software system alerts the user that the information pulled from the magnetic stripe on the back of the credit card does not match the renter's name. Bluebird and other rental car software system providers have other built-in red fags to recognize the possibility of fraud. remedy to speed up the process of reporting a stolen vehicle. He suggests when going through all overdue rentals, verify with the credit card company's bank that the card is still valid. If the card is closed due to fraudulent activity, those cars can usually be reported as stolen immediately, Palmer says. Palmer also recommends getting to In its annual report of complaints, the Federal Trade Commission cites identity theft as its top complaint in 2012 for the second straight year. According to the 2013 Identity Fraud Report by Javelin Strategy & Research, identity fraud affects 5.26% of U.S. adults. Incidences of identity fraud increased by one million more consumers over the past year. As well, the amount stolen increased in 2012 to $21 billion — a three-year high — though still lower than the all-time high of $47 billion in 2004. While these statistics are alarming, implementing a combination of employee training, a policies and procedures review and fraud prevention products will mitigate your company's chances of becoming a victim. AUTO R ENTAL N EWS September/October 2013 19

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