Auto Rental News

SEP-OCT 2013

Magazine for the professional car and truck rental industry.

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TABLE OF CONTENTS www.AutoRentalNews.com Vice President & Group Publisher September/October 2013 • www.AutoRentalNews.com A BOBIT PUBLICATION • VOLUME 25 - ISSUE 6 Sherb Brown — (310) 533-2451 sherb.brown@bobit.com Executive Editor Chris Brown — (310) 533-2499 chris.brown@bobit.com Associate Editor Amy Winter — (310) 533-2490 amy.winter@bobit.com Art Director Vince Taroc Graphic Artist Jeff Polman 14 20 24 Brian Peach — (310) 533-2548 brian.peach@bobit.com Subscription Inquiries FEATURES 14 Production Manager (888) 239-2455 IDENTITY THEFT AND CAR RENTAL Rental cars are susceptible to being stolen through identity theft, illustrated in a recent case of 42 rental cars stolen through a loyalty rewards program. How do rental companies combat this growing trend in fraud? Chairman Edward J. Bobit President & CEO Ty F. Bobit 20 FIVE STEPS TO BETTER HIRING Finding the right ft for your team is not easy, but your ability to effectively interview and select the best talent will positively impact your bottom line, your customer's experience and your team's morale. Chief Operating Offcer Cyndy Drummey Chief Financial Offcer Richard E. Johnson 24 AUTO RENTAL SUMMIT: ARE YOU READY TO ROCK? Auto Rental Summit returns with a new venue, a new award, expanded networking and education and the live release of the results of J.D. Power and Associates' Rental Car Satisfaction Study. ADVERTISING MANAGERS Associate Publisher 26 HERTZ REDESIGNS, RETHINKS THE CAR RENTAL EXPERIENCE The Hertz location at San Diego Airport replaces the rental counter with a virtual kiosk. DEPARTMENTS 4 EDITOR'S CORNER 28 PRODUCTS AND VENDOR NEWS ■ 7 Reasons to Not Fear the Used Car Market 30 CAR RENTAL Q&A ■ One California Export No One Should Buy ■ How can I make sure that IÕm taking full advantage of my GPS tracking system? 8 INDUSTRY NEWS 35 USED CAR PRICES 6 ACRA ■ Avis Budget Acquires Payless for $50 Million ■ Hertz Launches its 24/7 Service Across the Globe ■ Public Utilities Commission Proposes Rules for Car-Sharing Services 36 RENT ALERT ■ Car Rental Industry Midyear Report AUTO RENTAL NEWS (ISSN 1075-9409) (USPS 011-305) is published bimonthly with additional issues in February and December, by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. PERIODICALS POSTAGE PAID at Torrance, California 90503-9998 and additional mailing offces. POSTMASTER: Send address changes to Auto Rental News, P.O. Box 1068, Skokie, IL 60076-8068. Please allow 6 to 8 weeks for address changes to take effect. Subscription Prices United States $25 per year; Canada $30 per year; Foreign $75 per year. Single copy price - $10; Fact Book - $30. Please allow 6 to 8 weeks to receive your frst issue. Bobit Business Media reserves the right to refuse non-qualifed subscriptions. Please address Editorial and Advertising correspondence to the Executive Offces at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. Printed in USA 2 September/October 2013 AUTO R ENTAL N EWS Joni Owens joni.owens@bobit.com (310) 533-2530 Fax: (310) 533-2503 Great Lakes Robert J. Brown 1000 W. University Dr. Ste. 209 Rochester, MI 48307 (248) 601-2005 Fax: (248) 601-2004 Sales & Marketing Coordinator Tracey Tremblay tracey.tremblay@bobit.com (310) 533-2518 Printed in the USA All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. acra

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