R ATINGS & AWARDS
J.D. POWER AND ASSOCIATES 2012 RENTAL CAR
SATISFACTION INDEX STUDY
Overall Satisfaction Index (Based on a 1,000-point scale)
804
ENTERPRISE
788
NATIONAL
ALAMO
773
HERTZ
771
INDUSTRY
AVERAGE
769
766
AVIS
753
BUDGET
DOLLAR
738
ACE RENT A CAR
736
THRIFTY
733
ADVANTAGE
RENT A CAR
711
PAYLESS
708
669
FOX RENT A CAR
0
200
400
600
800
1000
SOURCE: J.D. POWER AND ASSOCIATES 2012 NORTH AMERICA RENTAL CAR SATISFACTION STUDY
2012 RENTAL CAR SATISFACTION STUDY ��� RATINGS CATEGORIES
Enterprise
(Award Recipient)
ACE Rent A Car
Advantage Rent A Car
Alamo
Avis
Budget
Dollar
Fox Rent A Car
Hertz
National
Payless
Thrifty
SOURCE: J.D. POWER AND ASSOCIATES 2012 NORTH AMERICA RENTAL CAR SATISFACTION STUDY
AUTO R ENTAL N EWS
Fact Book 2013
19